Refund Policy

Refund & Return Policy – Ishaq Mart

At Ishaq Mart, customer satisfaction is our top priority. We strive to ensure that you are completely happy with your purchase. If you are not satisfied, please review our refund and return policy below:

📦 Return Eligibility
You may request a return or refund under the following conditions:

• The product is damaged, defective, or expired at the time of delivery
• You received the wrong item
• The product is unused, unopened, and in its original packaging

⏳ Return Time Frame

• Returns must be requested within 3 days of receiving your order
• Perishable items (such as fresh groceries) should be reported within 24 hours

❌ Non-Returnable Items
The following items are not eligible for return or refund:

• Opened or used products
• Perishable goods after the specified complaint period
• Items purchased on clearance or special discounts (unless defective)

💰 Refund Process

• Once your return request is approved, our team will arrange for item collection (if applicable)
• After inspection, your refund will be processed within 5–7 working days
• Refunds will be issued via bank transfer, mobile wallet, or adjusted against your next order

🔄 Exchange Policy

• Exchanges are available for damaged or incorrect items, subject to stock availability
• If the item is unavailable, a full refund will be issued

🚚 Return Shipping

• If the return is due to our error (wrong or defective item), we will cover the return shipping cost
• In other cases, customers may be responsible for return delivery charges

⚠️ Important Notes

• Please provide proof (images/videos) of damaged or incorrect items when submitting a request
• Ishaq Mart reserves the right to reject a return if the product does not meet the above conditions

📩 How to Request a Return
To initiate a return or refund, contact us with your order details:
Email: info@ishaqmart.pk
Phone: +92 XXX XXX XXXX

We are committed to making your shopping experience smooth and reliable. Thank you for choosing Ishaq Mart!